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Kimberkleen Housekeeping & Concierge Services

"When good enough simply won't do; let my neurosis work for you!"

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7 Things Our Clients Know About Kimberkleen Housekeeping

 

 They know we are not the lowest priced cleaning service in the area!

 

Kimberkleen Housekeeping offers quality service at reasonable prices in order to hire the best qualified cleaners to clean your home.


They know that when they hire Kimberkleen Housekeeping, they are hiring a professional cleaning company.


Kimberkleen Housekeeping is bonded, licensed and insured (you can request a Certificate of Insurance from our insurance broker)


Kimberkleen Housekeeping carries worker’s compensation on all employees


Kimberkleen Housekeeping conducts state and nationwide criminal background checks on all employees


Kimberkleen Housekeeping provides all their own supplies and equipment


They know that Kimberkleen Housekeeping is a trustworthy service and well-known in the community.


Kimberkleen Housekeeping references can back up this claim


They know that Kimberkleen Housekeeping can provide a one stop shop for all of their cleaning needs. No need to have multiple service providers.


They know Kimberkleen Housekeeping uses cleaning products, equipment and cleaning methods that are safe for their home, family and pets.


They know Kimberkleen Housekeeping can ensure their satisfaction each and every time they clean their home because of low employee turnover (you’ll see the same smiling faces cleaning your home), regular follow-up and inspections, and on-going communication and feedback.    

They know we love to give back! Kimberkleen Housekeeping provides FREE cleaning services to help improve the lives of people living with cancer.  


Window Washing

Most regular tilt-in windows are $10 each for regular sized windows, oversized windows are more, sliders $25.....small pane windows that cannot be removed are $1 per pane. 






Entry to your home


We offer 3 entry options to choose from:


  1. The client may opt to be home to allow access to their home the day of the service.
    Kimberkleen Housekeeping cannot guarantee the exact arrival times so the client must be home between [8.00 a.m.] and [4.00 p.m.] to let the cleaner into the home. If no one is home or our cleaners are turned away for any reason a cancellation fee of [$35.00] will be charged.


  1. The client provides a key, garage door opener or code to gain access to the home.
    Keys will be placed in a secure safe at our office. The cleaner or team will be issued a key the day of your scheduled service to gain access to the home. The key will be signed out by the cleaner or team and signed in after each scheduled service and placed back in the safe. The keys are not marked with any of your personal information in case they are lost. In the event the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lock out and a cancellation fee of [$35.00] will be charged for that service.

  2. The client can purchase a lock box to place a key inside and provide Kimberkleen Housekeeping with the pass code.
    In the event for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean home; the client is responsible for the lock out and a cancellation fee of [$35.00] will be charged for that service.


NOTE: In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, the client will sign a release form stating that Kimberkleen Housekeeping will not be held liable for any damages or theft to the clients home.


Home alarms systems


Kimberkleen Housekeeping will not be liable for any false alarms charges due to code changes not brought to their attention before servicing the home.


Time of service


It is very difficult to commit to an exact arrival time because of our ever changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of [8.00 a.m.] and [5.00 p.m.] and will strive to be at your home within a two-hour window of the estimate given to you.


Schedule changes, cancellation of service


In the event that you reschedule, skip, add or cancel your service, we ask that you give a [24] hour notice. Without a [24] hour notice you will be charged 50 % of your cleaning. Cancellations on the same day of service for any reason will be charged the full rate of service. All cancellations must be made through our office.


NOTE:  All cancellations will also cause the rate for your next cleaning to increase to the next level [example - if you are serviced weekly and you skip a service, you will have to pay the bi-weekly rate for your next cleaning, if you are serviced bi-weekly and you skip a service you will pay the monthly rate for you next cleaning].


 

Payment

Kimberkleen Housekeeping has a “no check/no clean” policy. Payment is due in full the day of the service.  The client can also sign up for our Pre-Pay Plan in which they are invoiced in advance for the entire month’s service and receive a 5% discount as long as the payment is received in our office by the 1st of each month. (Discounts do not apply to payments made or received after the 1st of each month). We also offer Pre-Pay 20% discount contracts for 12 months in advance, with a signed contract agreement.


 


Kimberkleen Housekeeping accepts cash, checks, and you can also choose to be invoiced via email and pay with any major credit/debit card. Checks returned from client’s bank will be assessed an additional fee of $25.00.


 


Deposits may be required prior to providing services for larger jobs. These deposits are only refundable if the job is cancelled with more than 72 hours’ notice or otherwise the deposit is forfeited.

Price increases


Clients are given advanced notice of any price increases. Kimberkleen Housekeeping reserves the right to raise prices at anytime.


 


 


 


Special requests


Kimberkleen Housekeeping asks that the client call the office [24] hours in advance of their scheduled service for any special requests to assure that the schedule allows the cleaners enough time to perform the request during that scheduled service.


 


Any services requiring extra labor, supplies and/or equipment will be billed additionally for these services. Any services not normally included in the cleaning package that the client selected will be an added charge unless it is noted in the client’s service agreement. 


Quality control


Kimberkleen Housekeeping needs your input on the overall experience and quality you are receiving so that we may address concerns that are important to you. The cleaners will leave a quality control card behind every after cleaning your home. Please take the time to fill out those surveys because it will help us provide you with the best quality service. Our techs receive performance based bonuses on a quarterly basis.


 


Working in the home


The cleaners need to be able to work without distractions. Every effort is made for the cleaners to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work in their normal speed, Kimberkleen Housekeeping reserves the right to charge for their extra time spent in the client’s home.


 


If for any reason a cleaner of Kimberkleen Housekeeping feels that their personal safety is in danger enough to leave the job site due to actions by the client, client’s guests or animals, the client will be liable for the full cost of the service.


Pets


We love our clients’ pets! But for their own safety and the safety of our cleaners, please put your pets in a pet carrier or secure area of the home or garage.


NOTE: We now offer pet clean-up for an additional charge.


 


Breakage

It can happen when you least expect it! Kimberkleen Housekeeping can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.


Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client. If an item is broken by one of our cleaners, Kimberkleen Housekeeping will pay up to $100 per item or replacement cost when value is verifiable. The client needs to save broken item for Kimberkleen Housekeeping to inspect.


Damage

Client should point out any damage to surfaces during walkthrough and before service begins.


Kimberkleen Housekeeping is sometimes called in to correct damage that was already there or that another cleaning company was responsible for.  In this case we may require that the client sign off on a pre-existing surface damage waiver.


In areas of the home with extreme clutter Kimberkleen Housekeeping reserves the right to skip those areas in order to avoid damaging items or injuring the cleaners.


Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.


Our guarantee

We want you to be absolutely delighted with the cleaning service!  Report any concerns to our office at [860.374.8248] within 24 hours after the service. We will return and re-clean the area(s) of concern at no cost to you.


Non-Solicitation of employees

When a client enters into an agreement for services with Kimberkleen Housekeeping the client understands that they will pay a [$2,500] training fee to Kimberkleen Housekeeping if they engage in a working relationship directly with any employee of Kimberkleen Housekeeping during the course of this agreement other than through Kimberkleen Housekeeping.